Back to home

Marketplace Focus support

Short answer: use the Chrome Web Store support path for product issues, and include your browser, extension version, and the Reels behavior you expected to be blocked.

Marketplace Focus is a browser extension for reducing Facebook Reels distractions while browsing Marketplace. Support requests are easiest to handle when they include the affected browser, extension version, blocking mode, and a short description of the page or entry point that was not blocked.

Common questions

Check compatibility

Review browser support for Chrome, Edge, Firefox, version, and update-flow notes.

Privacy questions

Read the privacy policy for local browser storage, account, and data-collection details.

Browser compatibility

Marketplace Focus supports Chrome, with Edge and Firefox builds available for users who want the same Reels-blocking workflow across browsers.

For browser-specific notes, version context, and update flow, use the full browser support guide.

Troubleshooting steps

Start by confirming that the extension is enabled, then check whether strict mode or light mode is selected. If blocking is active only during certain hours, review your schedule settings.

If Reels still opens, include your browser name and version, Marketplace Focus version, selected blocking mode, whether Hard Lock or schedules are enabled, and a short description of the Facebook page or Reels entry point involved.

If the issue is about a missing block, describe whether Reels opened from a navigation item, feed card, direct URL, notification, or another path.

Privacy and data handling

Marketplace Focus does not require an account to use. Extension settings such as blocking mode, exceptions, Hard Lock, and schedule preferences are stored in your browser.

Read the privacy policy for the current data-handling summary before installing or reporting an issue.

Contact or help path

Support FAQ

Where should I start if setup is not working?

Short answer: start with the setup guide and then compare your browser against the support notes.

Use how to block Facebook Reels for setup and browser support for compatibility details.

What if strict mode is too strong?

Short answer: compare strict mode with light mode and choose the lowest-friction option that still protects your Marketplace workflow.

The strict mode vs light mode page explains the tradeoffs.

Need the fastest next step?

Install the extension, confirm your browser path, and report issues with the details above.